RajaPools FAQ – Common Questions
About the Gaming Platform

The minimum age to register and use rajapools services is 18 years old. This is an absolute requirement and cannot be compromised. RajaPools has a strict age verification system, and any account found to have been created by an underage user will be closed immediately without prior notice.

No. Each individual is only permitted to have one active account at rajapools. Creating duplicate accounts — whether using the same or different details — is a serious violation of our terms and conditions. Duplicate accounts that are detected will be permanently blocked, including all balances within them.

Click the "Forgot password?" link on the Login. Enter the phone number registered to your account, and the system will send an OTP code via WhatsApp or SMS. Follow the instructions to create a new password. This process usually takes 2–5 minutes. If your phone number is no longer active, contact our support team for manual verification.

No need. rajapools is fully web-based and accessible directly through the browser on your smartphone, tablet, or computer — no app installation required. Our platform is optimized for all devices and operating systems: Android, iOS, and Windows/macOS.

rajapools supports a wide range of popular payment methods in Indonesia:

• Bank Transfer: BCA, Mandiri, BNI, BRI, CIMB Niaga, and other banks
• QRIS: Scan and pay from any digital wallet that supports QRIS
• E-Wallet: DANA, OVO, GoPay, ShopeePay, LinkAja
• Virtual Account: Available for all major banks in Indonesia

All transactions are conducted in Indonesian Rupiah (IDR) with no currency conversion fees.

The minimum deposit amount varies depending on the payment method you use. Generally, the minimum deposit starts from Rp 10,000 for most e-wallet and QRIS methods. For bank transfers, the minimum may be slightly higher depending on each bank's policy. Check the cashier page in your account to view the minimum limit per method.

Most deposits are processed automatically and credited to your balance within seconds to 1–2 minutes. For manual bank transfers, the process may take 5–15 minutes depending on banking network speed. If your deposit has not arrived after 30 minutes, contact our support team immediately with proof of transfer.

rajapools does not charge any additional fees on deposit transactions. The full amount you deposit goes directly into your account balance. However, please note that some banks or e-wallet providers may apply transfer fees on their end — this is outside rajapools' control and is not a fee we collect.

The average withdrawal processing time at rajapools is under 3 minutes for transactions that meet verification requirements. Withdrawals are processed automatically 24 hours a day with no holidays. Under certain conditions such as high traffic or additional verification, processing may take up to 15–30 minutes.

Before making your first withdrawal, you need to complete identity verification (KYC) by uploading a photo of your ID and a selfie. This is a one-time process and is typically completed within 24 hours. Also ensure that the name on your destination bank account matches the name registered on your rajapools account — withdrawals to accounts under a different name are not permitted.

The minimum withdrawal limit at RajaPools starts from Rp 50,000 per transaction. For maximum limits, daily and per-transaction limits are available and adjusted based on your account level and activity history. Members with fully verified accounts generally receive higher limits. Check the cashier page for the latest limit details applicable to your account.

There are several common reasons a withdrawal may be held or rejected:

• KYC not completed or documents are invalid
• The destination account name does not match the name on your account
• Bonus balance has not met the required rollover conditions
• Suspicious activity or a terms violation has been detected
• The destination account is currently under restrictions imposed by the bank

If your withdrawal is rejected without a clear reason, contact our support team immediately for further clarification.

The new member bonus is automatically credited to your account after making a qualifying first deposit. In some cases, you will need to manually select the bonus from the promotions page before depositing. Make sure you read and understand the applicable rollover requirements before activating a bonus — as an activated bonus cannot be cancelled.

A rollover is the minimum wagering requirement that must be met before a bonus or bonus winnings can be withdrawn. For example, if you receive a Rp 100,000 bonus with a 5x rollover, you need to place a total of Rp 500,000 in wagers before withdrawing those funds. You can track your rollover progress in real time directly from your account dashboard.

Yes! rajapools has an active referral program where you earn commission every time a friend you referred registers and plays using your referral code. Commission is credited automatically to your account balance and can be used to play or withdrawn in accordance with the terms. Your unique referral code is available on your profile page after logging in.

rajapools offers over 1,000 games accessible from a single account:

• Slot Games — hundreds of titles from top providers with a variety of themes and bonus features
• Live Casino — baccarat, blackjack, roulette, and sic bo with live dealers
• Sports Betting — football, basketball, tennis, and hundreds of other matches
• Fish Shooting Games — exciting arcade games you can play and win real cash prizes
• Game Lobby — a collection of other games including lottery, keno, and arcade

Yes. All games at rajapools use a Random Number Generator (RNG) system that has been certified by independent testing laboratories. This ensures every game outcome is truly random and cannot be manipulated by anyone — including the platform itself. Fairness certificates are available to view on our About Us page.

Certain slot games offer a demo mode that can be played without real funds. This mode is useful for understanding game mechanics before wagering real money. However, to withdraw winnings, you need to play in real money mode using a balance obtained from a deposit. Live Casino and Sports Betting do not have a demo mode.

rajapools uses 256-bit SSL encryption for all connections between your device and our servers. Your personal data is stored on servers protected by multiple layers of security and can only be accessed by authorized systems and staff. We never sell or share member information with third parties for commercial purposes. Full details are available on the Privacy Policy.

Log in to your account, go to the Settings menu, then select the Security option. There you will find the option to enable two-factor authentication. Once enabled, every login from a new device will require an additional OTP code sent via WhatsApp or SMS to your registered phone number. We strongly recommend all members enable this feature.

Contact the rajapools support team immediately via 24-hour live chat. Describe the situation and our team will freeze your account right away to prevent further loss. Account recovery involves identity verification through the documents you registered with. We recommend changing your password and enabling 2FA once your account has been secured. Never share your login details with anyone.

Yes. rajapools is committed to responsible gaming. You can set daily, weekly, or monthly deposit limits; loss limits; and session time limits directly from your account settings. A self-exclusion feature is also available for members who feel they need to temporarily restrict access. More information is available on the Responsible Gaming.